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Important Notice

Easter Closure

 

During the upcoming Easter holiday period, the Sydney office of Inmarsat Australia and Allsatphones will be closed from Friday 25th March 2016 and will re-open Tuesday 29th March 2016.

To help you prepare for this office closure, we recommend you plan ahead with any satellite communications needs you may have.  To avoid disappointment we suggest that all requests and transactions be made No Later than 5pm (17:00) AEDT – Wednesday 23th March 2016 so as to ensure we can process your requests prior to the office closure. This includes the following:

    • Recharge vouchers:  We can only guarantee processing of recharge requests received before 5pm (17:00) AEDT Wednesday 23rd March.  Please check your balances and ensure that you have enough to see you through the Easter period, particularly if you plan on travelling during this time.

    • Billing and financial inquiries: will not be investigated or responded to during this closure period.

    • Logistics/Deliveries: will not be received at our Auburn facility during this closure.

General support enquiries will be managed by Inmarsat’s Global Customer Support service on +44 (0) 20 7728 1020 which is available 24/7/365

However, please rest assured that customers on our premium support service will be unaffected by this closure and should continue utilising your contracted support numbers.

Outage Notifications to customers of impacted services will continue to be distributed throughout the holiday closure period.

Thank you and happy holidays,

From the Inmarsat Australia Team

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